Terms of Service

These terms govern your use of the Tully RX website, patient portal, and the telehealth services offered through them. By creating an account, completing a health assessment, or placing an order, you agree to these terms.

If you do not agree, please do not use the service. Counsel to confirm: governing entity name, contracting parties, and age/capacity requirements.

Tully RX provides access to telehealth consultations with independent licensed healthcare providers, and — where a provider issues a prescription — fulfillment through licensed partner pharmacies.

• Whether treatment is appropriate for you is always decided by a licensed provider, not by this website.
• Completing an assessment does not guarantee that treatment will be prescribed.
• The service is not for emergencies. If you are experiencing a medical emergency, call 911.

Counsel to confirm: corporate-practice-of-medicine structure and how the provider relationship is described.

You must be an adult located in a state where the service is available, provide accurate and complete health information, and keep your account credentials secure.

Providing false or incomplete health information can lead to unsafe care and is grounds for declining or ending service.

When you check out, a temporary authorization hold is placed on your payment method. You are charged only if and when a licensed provider approves your treatment. If the provider cannot approve, the hold is released.

Ongoing treatment plans renew on a recurring cycle (typically every 28 days) until you cancel. You can manage or cancel your plan from your account at any time.

Counsel to confirm: subscription disclosure language per state auto-renewal statutes, and refund terms cross-referenced to the Refund Policy.

You agree not to misuse the service — including impersonating another person, completing an assessment on someone else's behalf, reselling or sharing prescribed medication, or attempting to access another patient's information.

The content, branding, and software behind this service belong to Tully RX or its licensors. You may use the service for your personal, non-commercial care only.

Placeholder: standard warranty disclaimer and limitation-of-liability clauses to be drafted by counsel, including any carve-outs required for healthcare services and state consumer-protection law.

Placeholder: dispute-resolution approach (arbitration vs. courts), class-action waiver decision, governing law, and venue — all to be determined by counsel.

We may update these terms from time to time. We will post the updated version here with a new “Last updated” date, and where changes are material we will notify you before they take effect.

Questions about these terms? Contact the Tully RX support team through your patient portal or the support email listed on this site.